About Doing Business With Us
Planning a vacation is a big decision.
And we want you to feel comfortable with who we are and how we do business.
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Croatian Adventurers began in 2019 as a way for us to share our travels, experiences and love of Croatia. As more people began asking how they could experience Croatia the way we do, Croatian Adventurers grew from the travel brand we started into a U.S.-based travel company focused exclusively on Croatia.
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We're Local. And We Think That Matters.
Croatian Adventurers is a small business based right here in Bucks County, Pennsylvania.
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When you plan with us, you're working directly with us—Dennis and Anastasia. We're here to answer your questions, share what we've learned from our own travels and help you find the best way to experience Croatia.
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You may meet us at a Croatia Night, sit down with us for Croatia Over Coffee, talk with us on the phone or simply reach out when you have a question. We want to be your local connection to Croatia.
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You don't have to live nearby to work with us. But if you're in Bucks County, Eastern Pennsylvania or the surrounding area, your Croatia connection may be a lot closer to home than you thought.
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We Want You to Know How We Do Business
We also want you to know exactly what to expect—from how we help with your Croatian Adventure and the travel partners we work with, to who handles your bookings and where your money goes.
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So we've put together answers to some of the questions you may have before deciding to plan your Croatian vacation with Croatian Adventurers.
How Do We Do Business?
Think of us as your Local Croatia Travel experts. ​We’ll help you plan your own Croatian Adventure, explore your options and narrow down things like small-ship cruises, itineraries and other travel experiences. Once you’re ready to book, we’ll connect you directly with the tour operator or booking provider who will handle your reservation.
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Although we provide travel planning services, Croatian Adventurers LLC is not currently a booking agency. Basically, we're offering our personal travel experiences so you can have the best possible Croatia travel experience, too.
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​​What Exactly Is Croatian Adventurers LLC?
​Croatian Adventurers is a travel company, and registered Pennsylvania LLC. We help travelers curious and interested in Croatia. Since we are not a traditional travel agency, we work with Croatian based tour operators and travel providers primarily through affiliate and referral relationships.
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That means we help you plan and explore the possibilities, and when you're ready to book, we'll connect you with the travel provider who will handle your booking and travel payments.
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How Does Croatian Adventurers Make Money?
We believe in being upfront about this too.
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The way we make money is through affiliate and referral relationship with Croatian based travel companies. When you book through one of those relationships and complete your trip, we may receive a referral fee or commission from that company.
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Who Do I Pay?
You will pay the company actually providing or booking your travel—not Croatian Adventurers.
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Once we’ve helped you choose a cruise, tour or other travel option, you’ll book and make your payments directly with the tour operator or through the applicable booking provider.
​What if I’m Not Comfortable Paying a Company Overseas?
We completely understand.
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Part of choosing the companies we work with is making sure we're comfortable introducing you to them. We look at their reputation, history, reviews and experience, and whenever possible, we want to know the people behind the company—not just the name on a website.
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With our cruise partners, that has included personal meetings, doing our own research and, in some cases, actually traveling with them ourselves.
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If a travel partner offers U.S.-based payment processing, we'll explain that to you during the pre-booking process.
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Will I Receive an Invoice and Receipts?
Absolutely.
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Because you're booking directly with the tour operator or booking provider, they will provide your invoice or booking confirmation, receipts for payments and deposits, and any applicable payment reminders.
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You'll have documentation directly from the company responsible for your reservation.
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What About Cancellations and Refunds?
Cancellation and refund policies vary depending on the cruise, tour or travel provider you choose.
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Before you book, the applicable cancellation and refund terms will be provided with your quote or booking information, so you’ll have an opportunity to review them before making a payment.
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What About Travel Insurance?
We strongly recommend travel insurance.
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Your tour operator may also recommend or offer information about travel insurance when you book. Be sure to review the coverage carefully and choose the protection that makes sense for your trip.
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What Happens if the Tour Operator Cancels or Something Disrupts My Trip?
Travel doesn't always go exactly according to plan, which is another reason it's important to understand the terms of your booking.
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Your tour operator's policies will explain what happens in the event of a cancellation, itinerary change or other disruption. Those terms will be provided as part of your quote or booking information before you commit to the trip.
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